Terms and conditions
If the product is found to be faulty or defective within the warranty period, we kindly ask you to return the product to us as soon as possible. Please follow the procedure below for complaints and returns:
- Contact us: Please inform us about the issue by contacting our customer service. This can be done via email or phone, which you can find on our contact page.
- Returns: Send the product back to us. Make sure the product is packed securely to avoid further damage during transportation.
- Processing time: Once we receive the product, we will inspect it and process the claim. You will receive a confirmation email when we have received your return.
- Solution: Depending on the fault, we can offer repair, replacement or refund of the purchase price. Our customer service will keep you informed about the status and final solution.
Important Notes
- The product must be returned within a reasonable time after the fault has been discovered.
- The warranty does not cover damage caused by misuse, accidents or other external factors.
- Shipping costs related to the return are covered by the customer, unless otherwise agreed.
We value your satisfaction and will do our best to ensure you receive the best possible service.
If you have any questions or need further information, please feel free to contact us.
